Returns Policy

1. Return Eligibility

• Services: Due to the nature of digital services, returns are generally not accepted once a service has been delivered. However, if a service was not delivered within the agreed timeframe due to issues on our end, you may be eligible to request a return (see conditions below).
• Products (Digital Goods): Digital products (such as software keys, licenses, and digital content) are non-returnable and non-refundable once accessed or downloaded.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

• Non-Delivery of Service: If we were unable to deliver the service within the specified timeframe and no further arrangement has been agreed upon, you may be eligible to apply for a return.
• Approval Requirement: All return requests are subject to review and approval. BOL7 will consider factors such as client delays, lack of required information, and other relevant factors when making a decision.

3. Non-Eligible Returns

The following scenarios are not eligible for returns:

• Change of mind after purchasing a digital product or service.
• Client-side delays or failure to provide required access or information needed to deliver the service.
• Technical issues related to third-party platforms or software not provided by BOL7.

4. Return Process

If you meet the eligibility criteria and wish to request a return, please follow these steps:

• Contact Us: Email us at [email protected] with your order details and reason for return.
• Review and Response: Our team will review your request and respond within 5 business days.
• Return Decision: If approved, you may receive a full or partial return, or we may offer an alternative solution.

5. Refunds for Approved Returns

• Processing Time: Refunds are processed within 7-10 business days from approval.
• Payment Method: Refunds are issued to the original payment method used at the time of purchase.
• Transaction Fees: BOL7 is not responsible for any transaction fees or processing charges applied by banks or payment processors.

6. Contact Us

For any questions regarding this Returns Policy, please contact us:

• Email: [email protected]
• Phone: +91-7065040985