Cancellation and Refund Policy

1. Services Cancellation and Refund Policy

We strive to deliver excellent services tailored to meet our customers' needs. However, if you are not satisfied with a service purchased from BOL7, you may be eligible for a refund under the following conditions:

• Eligibility for Refund:
  • To qualify for a refund, customers must notify us of their intention to cancel the service within 24 hours of purchase.
  • A valid reason must be provided for the cancellation. Valid reasons may include accidental purchase, dissatisfaction with service performance, or changes in business needs.
  • Requests made after the 24-hour window may not be eligible for a refund.
• Refund Process:
  • Upon receiving a cancellation request, our team will review the reason provided to determine eligibility based on our refund criteria.
  • If the request meets our criteria, we will initiate the refund process and send a confirmation email detailing the approval and next steps.
• Refund Timeline:
  • Approved refunds for services will be processed within 7-10 business days from the date of approval.
  • The time it takes for the refund to reflect in your account may vary depending on your payment method or financial institution.
• Non-Refundable Services:
  • Services that have been fully delivered, significantly progressed, or customized to specific requirements are non-refundable.
  • Any non-refundable services will be clearly indicated at the time of purchase.

2. Products Cancellation and Refund Policy

BOL7 offers a range of products, including physical items, software, digital keys, and licenses. If you are not satisfied with a product or need to return it, please follow the guidelines below:

• Eligibility for Refund:
  • Customers may request a refund for physical products, software, digital keys, or licenses by providing a valid reason within 15 days of receiving the product.
  • Acceptable reasons for a refund may include receiving a defective or damaged product, incorrect item, or dissatisfaction with the product’s performance or quality.
• Return and Refund Process:
  • To initiate a return or refund, customers must contact our customer support team with their order details and the reason for the return.
  • For Physical Products: Products must be returned in their original packaging, unused, and in the same condition as received. All accessories, documentation, and original packing materials must be included.
  • For Software, Digital Keys, and Licenses: Refunds are only available if the product key has not been used or activated. Once a digital key or software license is activated, it is non-refundable.
  • After the returned product is received and inspected (or verified for digital products), we will notify you of the status of your refund request.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.
• Refund Timeline:
  • Refunds for products will be processed within 7-10 business days from the date the returned item is received and inspected, or upon verification for digital products.
  • Depending on your payment provider, the refund may take additional time to appear in your account.
• Non-Refundable Products:
  • Products that have been used, damaged after delivery, or not in their original condition may not qualify for a refund.
  • Software, digital keys, and licenses that have been activated or downloaded are non-refundable.
  • Certain product categories may have specific return policies, which will be communicated at the time of purchase.

3. General Information

• How to Request a Refund: To request a cancellation or refund, please contact our customer support team at [email protected] or through our online contact form with your order number, purchase details, and the reason for the request. Our support team will guide you through the process and provide any necessary assistance.
• Refund Method: Refunds will be issued back to the original payment method used during the purchase. If the original payment method is no longer valid, please notify our support team to arrange an alternative refund method.
• Contact Information: For any questions or further assistance, please reach out to our customer support team at [email protected] or call us at +91-7065040985. We are committed to ensuring a positive experience with BOL7.

By making a purchase from BOL7, you agree to our Cancellation and Refund Policy. We reserve the right to amend this policy at any time, with updates being posted on our website.

Thank you for choosing BOL7. We value your business and are here to support your needs.